Manduka Reviews [Apr,2026]: Is It Good for Small Businesses?

A significant number of reviewers complain about the slipperiness of Manduka mats, particularly the Pro series, even after attempting the recommended break-in methods. Many customers found the mats unsafe and unusable, despite Manduka's claims of improved grip with use; for example, one reviewer stated, "Slip and Slide on a Manduka Pro".

Many reviewers express frustration with Manduka's customer service, citing slow response times, unhelpful representatives, and difficulty resolving issues. Customers report problems with returns, exchanges, and warranty claims, often feeling that Manduka prioritizes profits over customer satisfaction; one reviewer said, "I have never been so disappointed with customer service from another brand."

Numerous reviewers report difficulties with Manduka's return and refund process, including unresponsive customer service, unexpected return shipping costs, and long processing times. Some customers were denied returns for final sale items or experienced issues with returning defective products; for example, one reviewer stated, "awful return service: I’m extremely disappointed with the lack of response regarding my return request."

Several reviewers mention issues with Manduka's shipping and delivery, including high shipping costs, unexpected customs fees, and delayed or missing items. Some customers also report problems with the delivery company and difficulty tracking their orders; one reviewer stated, "Poor delivery system. It costs 30 US$ to ship a US$99 Yoga Mat, plus another US$25 for the custom fees..."

Some reviewers criticize Manduka's website for being misleading, with inaccurate information about promotions and glitches during checkout. Customers report frustration with promotions that don't work as advertised and difficulty contacting customer service for assistance; one reviewer said, "Website is terrible. It lies about available promotions and none of the promotions ever work when you are trying to check out."

A few reviewers received defective mats, including holes and creases, particularly when purchasing from the "Sale" category. The term "Almost Perfect" used for sale items was misleading to some customers who expected a higher standard of quality; one reviewer stated, "I was very very surprised when I unpacked this mat, it was with with big defect ( the hole in mat was 1cm approx)."